Terms and Conditions

Welcome to the Dalil Umrah application and platform. By using the application, website, or any related service, you confirm that you have read, understood, and agree to these Terms and Conditions.

1. Definitions

For the purpose of these Terms, the following definitions apply:

• Dalil Umrah: the digital platform that allows users to browse, compare, and send requests related to Umrah offers published by agencies.
• User: any person using the platform, including visitors, account holders, pilgrims, applicants, and agency representatives.
• Agency: a travel or Umrah agency that publishes offers or receives requests through the platform.
• Offer: an Umrah program displayed on the platform, which may include price, duration, hotels, flights, services, and available dates.
• Request: the information submitted by a user in order to be contacted or assisted regarding an offer or service.

2. Role of the Platform

Dalil Umrah acts as a digital intermediary that presents offers, helps users compare programs, and connects users with agencies. The platform is not a travel agency, does not directly organize trips, and does not itself issue visas, flight tickets, hotel bookings, or final travel contracts, unless expressly stated in a separate service.

The contractual relationship relating to booking, payment, visa processing, transportation, accommodation, cancellation, or any travel service is between the user and the relevant agency, according to that agency's own terms.

3. Acceptance of Terms

By using the platform, creating an account, submitting a request, or contacting an agency, you accept these Terms. If you do not agree, you must stop using the platform.

4. Eligibility

You must have the legal capacity to use the services and submit information. If you use the platform on behalf of another person, you confirm that you have the necessary authorization to provide their information and act on their behalf.

For minors, use of the platform or submission of requests must be performed by a legal guardian or with the guardian's consent.

5. Account Creation

Some features may require an account. You are responsible for keeping your login credentials confidential and for all activities performed through your account.

You must provide accurate, complete, and up-to-date information. We may suspend or delete an account if information is false, incomplete, or if the account is used in violation of these Terms.

6. Offer Information

We make reasonable efforts to display accurate and updated information about Umrah offers, including prices, dates, airports, hotels, trip duration, and included services. However, prices, availability, and agency conditions may change without prior notice.

Users must confirm all final details directly with the relevant agency before making any payment or commitment.

7. Requests and Communication with Agencies

When you submit a request through the platform, you agree that the necessary information may be shared with the relevant agency so it can process your request and contact you.

We do not guarantee that an agency will accept your request, nor that an offer will still be available when the agency contacts you.

8. Prices and Payments

Displayed prices may be indicative, starting prices, or variable depending on travel date, room type, seat availability, exchange rates, fees, and agency conditions.

Unless an official payment system is provided inside the platform, any payment made outside the platform is the responsibility of the user and the agency. We recommend verifying the agency's identity, license, contract terms, and cancellation policy before making any payment.

9. Financing or Installment Payment

If a financing or installment payment service is offered by Dalil Umrah or by a partner, it will be subject to separate specific terms, including eligibility, down payment, payment schedule, required documents, administrative fees, and approval process.

Using the platform does not mean automatic approval for financing or installment payment. Any request may be refused according to eligibility criteria, internal policies, and applicable laws.

10. User Obligations

Users agree to:

• provide accurate and non-misleading information;
• not use the platform for fraudulent, abusive, or illegal purposes;
• not publish or transmit offensive, unlawful, or inappropriate content;
• not attempt to gain unauthorized access to systems, data, or accounts;
• respect the rights of agencies, other users, and the platform.

11. Agency Obligations

If you represent an agency, you confirm that you have the legal authority to publish offers and process requests. You are responsible for the accuracy and update of all published information, including licenses, prices, hotels, services, availability, and dates.

The agency remains solely responsible for delivering the services it offers, complying with applicable laws, and protecting user data received through the platform.

12. Published Content

The platform may allow the publication of offers, images, reviews, comments, or other information. Each author remains responsible for the content they publish. We may edit, hide, or remove any content that we consider inaccurate, misleading, abusive, unlawful, or contrary to these Terms.

13. Reviews and Ratings

The platform may allow users to rate agencies or trips after the service ends. Reviews must be honest and based on a real experience. Fake, defamatory, offensive, or manipulated reviews are prohibited.

We may display average ratings, statistics, or general review summaries to help users compare agencies.

14. Assistance and Emergency Services

The platform may provide a feature for sending emergency or assistance requests during a trip. This feature is intended to facilitate communication and does not replace competent authorities, medical services, police, security services, or local emergency services.

In case of immediate danger or medical emergency, the user must directly contact the competent emergency services.

15. Privacy and Personal Data

We process personal data in accordance with our Privacy Policy and for purposes such as account creation, request processing, connection with agencies, service improvement, security, fraud prevention, and legal compliance.

Data may include name, phone number, email address, wilaya or region, travel information, documents submitted by the user, approximate or emergency location if enabled, and certain technical device information.

By using the platform, you agree to the collection, processing, and sharing of data necessary to provide the service, including sharing request information with the selected or relevant agency.

16. Notifications

We may send in-app notifications, emails, messages, or mobile push notifications about requests, offers, updates, reviews, security alerts, or services related to your account.

You may disable some notifications through your account or device settings. However, certain notifications necessary for the operation or security of the service may remain active.

17. Intellectual Property

All intellectual property rights related to the platform, including the name, logo, text, interfaces, software, databases, designs, and graphic elements, belong to Dalil Umrah or its licensors, unless otherwise stated.

No part of the platform may be copied, reused, distributed, sold, or exploited without prior written authorization.

18. Service Availability

We aim to maintain an accessible, secure, and functional service, but we do not guarantee that the platform will always be available, uninterrupted, or error-free. The platform may be suspended, modified, or updated for technical, security, maintenance, or compliance reasons.

19. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for direct or indirect losses related to use of the platform, reliance on offer information, acts or omissions of agencies, visa refusals, cancellations, delays, transportation problems, accommodation issues, or availability changes.

This clause does not limit rights that cannot be excluded under applicable law.

20. External Services and Links

The platform may include external services or links, such as maps, third-party login, payment gateways, analytics tools, or agency websites. Use of those services is subject to the terms and policies of the relevant third parties.

21. Suspension or Termination of Access

We may suspend or terminate access for any user or agency in case of violation of these Terms, abusive use, suspected fraud, security risk, or behavior that harms the platform or other users.

22. Changes to These Terms

We may update these Terms from time to time. The updated version will be published in the application or on the website. Continued use of the platform after publication means acceptance of the updated Terms.

23. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of the country where the service is operated or where the operating entity is registered, subject to mandatory consumer protection and personal data rules that may apply in the user's country.

In case of a dispute, the parties will first try to resolve the matter amicably by contacting support. If no agreement is reached, the dispute may be submitted to the competent authorities or courts according to applicable law.

24. Contact

For any question about these Terms or use of the platform, you may contact us through the contact page available in the application or on the website.

Last updated: June 22, 2026